Privacy Policy NAK44 – Our Commitment to Protecting Your Data

NAK44 collects your personal information through several channels – directly when you register or use the platform, automatically through tracking technologies, and in some cases from legitimate third-party sources. Below is a full breakdown of the data types we collect:

NAK44 uses collected personal information solely for legitimate purposes necessary to operate our platform services. We do not use your data for any other purpose without your prior consent.

• Account Management: Creating and maintaining your NAK44 account, processing registrations, verifying identity through KYC, and enabling secure login.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX; managing withdrawals in MYR; and maintaining transaction records for accounting purposes.
• Service Delivery: Providing access to all NAK44 products, including Malaysia Super League and EPL football betting, live matches, blackjack, Live Casino table games, e-sports, lottery, and slots.
• Security & Fraud Prevention: Identifying and investigating suspicious activity, preventing money laundering, and securing your account against unauthorised access.
• Responsible Gaming: Monitoring gameplay patterns to identify players who may need support, and managing deposit and loss limits set by players.
• Communication: Sending important account notifications, transaction updates, security alerts, and relevant promotions (if you have opted in to receive them).
• Platform Improvements: Analysing aggregated usage data to improve interface design, platform performance, and the overall NAK44 user experience.
• Legal Compliance: Fulfilling legal obligations under Malaysia's PDPA 2010 and reporting requirements to relevant authorities when required by law.

NAK44 does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, in the course of operating the platform, we may share your data with the following categories of third parties within strictly limited and controlled circumstances:

• Payment Processors: Authorised payment service providers that process transactions via Touch 'n Go, GrabPay, DuitNow, FPX, and other payment methods. They receive only the data necessary to complete your MYR transactions.
• Game Software Providers: Game provider partners who deliver live casino content, table games, and slots. Data sharing is kept to a minimum and governed by strict confidentiality agreements.
• KYC Service Provider: Third-party identity verification companies that assist us in verifying player identities to meet anti-money laundering (AML) requirements.
• Regulatory Authorities: Malaysian government agencies, law enforcement bodies, or other authorities when NAK44 is required to do so under applicable Malaysian law.
• Technical Infrastructure Providers: Cloud hosting services, CDN providers, and cybersecurity tools that support the technical operation and protection of the NAK44 platform.

NAK44 invests seriously in cybersecurity infrastructure to ensure your personal information is always protected from unauthorised threats. Our key security measures include:

• Data Encryption in Transit: All communications between your device and NAK44's servers are secured by TLS 1.3 protocol with AES-256-bit encryption — on par with the protection used by Malaysia's leading financial institutions.
• Data Encryption at Rest: Sensitive personal information stored in our databases is encrypted using modern encryption algorithms, including passwords which are never stored in plain text.
• Two-Factor Authentication (2FA): NAK44 offers and actively encourages all players to enable 2FA on their accounts as an added layer of protection against unauthorised access.
• 24/7 Monitoring: Our automated security monitoring system operates around the clock to detect and respond to any threats or suspicious activity in real time.
• Internal Access Controls: Only authorised NAK44 staff have access to players' personal information, and all access is strictly logged and monitored.
• Regular Security Audits: The NAK44 platform undergoes regular independent penetration testing and security audits to identify and address potential vulnerabilities.

While NAK44 takes all reasonable steps to protect your data, no system can guarantee 100% absolute security. In the event of a data breach that affects you, we will notify you within 72 hours via your registered email.

NAK44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the NAK44 website.

• Essential Cookies: Required for core platform functions such as session login, account security, and language preferences. These cookies cannot be disabled as the platform will not function without them.
• Performance Cookies: Collects anonymised data on how you use the NAK44 platform – pages visited, time spent, and links clicked – to help us improve our services.
• Functional Cookies: Remembering your personal preferences such as display settings, preferred betting denominations, and game selections to deliver a more personalised experience.
• Marketing Cookies (Optional): Used to display relevant NAK44 promotions and offers based on your interests. You can disable these cookies in your account settings or through your browser settings.

You can manage or delete cookies at any time through your web browser settings. However, disabling certain cookies may affect the functionality and experience of the NAK44 platform.

Under Malaysia's Personal Data Protection Act (PDPA) 2010 and NAK44's internal policies, you have the following rights regarding your personal information:

NAK44 retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.

• Active Account Data: Retained for the duration your account is active and up to 7 years after account closure for legal compliance and dispute resolution purposes.
• Financial Transaction Records: All deposit, withdrawal, and MYR transaction records are retained for a minimum of 7 years in accordance with Malaysia's Companies Act requirements and AML regulations.
• Communication Logs: Customer support conversation records are retained for 3 years from the date of the last interaction for quality assurance and dispute resolution purposes.
• Marketing Data: Retained until you unsubscribe or request deletion. We honour unsubscribe requests within 10 working days.
• Technical Data & Logs: Server logs and technical diagnostic data are retained for 90 days before being automatically deleted or anonymised.

Once the retention period expires or you request deletion, NAK44 will securely delete or anonymise your data in a way that cannot be reversed, unless a legal obligation prevents us from doing so.

If you have any questions, concerns, or complaints regarding NAK44's Privacy Policy or how we handle your personal information, please reach out to us through the following channels:

• Data Protection Email: support@nak44.com (use the subject line "Privacy Inquiry")
• Live Chat: Available 24/7 on the NAK44 platform – response within minutes
• Response Time: Emails answered within 24–48 business hours; critical issues within 4 hours

NAK44 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. Any material changes will be communicated to you via your registered email or a prominent notice on the NAK44 platform at least 14 days before they take effect.

Your continued use of the NAK44 platform after any policy changes take effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.